Contact
Have a problem worth exploring?
Want to talk product pages, checkout, AI shopping, or teams that look for evidence before they build? Me too. A problem you’re stuck on, a half-formed idea: send it over. I reply to every note myself.
nagesh@nageshkoritala.com
Good reasons to reach out
Where a conversation is worth having.
I try to reply within a week, usually sooner. No pitch needed. A sentence about what you’re wrestling with is plenty.
Commerce, end to end
Discovery, product pages, checkout, payments, my account
Anywhere from the first search to the order, and the account after it. That path is my day job, and I’d love to hear how yours works.
AI shopping
Guidance customers can trust
Figuring out where AI really helps a shopper, and how to measure it? I’m happy to share what I’ve learned about grading an AI agent’s answers and making them safer.
Content that inspires
Homepage, category, and collection pages
Pages that help people find their way before they know what they want. I’ve built a whole site’s content structure from scratch, and the pages that live on it.
Service and support
Customer service, early chatbots, stores
Everything that happens around the purchase. I’ve built internal apps for customer service teams, written messages for first-generation chatbots, and helped build store experiences.
Considered purchases
Spec-heavy products, carriers, and phones
Do your customers compare every spec before they buy? At Verizon I built pages that sold carrier service and phones. Today it’s spec-heavy products. Those careful decisions are the ones I enjoy most.
Product teams and leadership
Proof before pitch
Building a team that learns faster, brings working things to reviews, and keeps product judgment close to customers? I’d love to hear about it.
Write to me.
A sentence about what you’re working on is plenty. I read every note and reply myself.
